The Services team of Botree provides specialized, professional services to maintain and/or customize our downstream supply chain suite of Solutions, led by our prominent solutions platform – “Core Stocky NG”, which is a third generation distributor network automation platform.
Experience has shown us that no distributor automation solution that is bought off the shelf is complete by itself. Over the years, we have had 30+ large clients in various industries like FMCG, Consumer Durables, Telecom etc., and know that each of them would like to use our solution differently, aligned to their best practices and processes. Hence, the solution has under gone essential customizations making it highly agnostic, with minimal changes required in its functionalities to be suitable for a client. This signifies the solution is readily available for rapid deployment for clients.
The highlights of our support team are:
- Highly secured Toll Free Number with constant monitoring dedicated to the clients.
- Prompt resolution of technical issues through remote support to distributors.
- Product experts lend onsite support for Deployment & training.
- Precise query addressing process & hierarchy.
- Quality check of all processes from time to time to ensure quality output.
- Online tracking of incidents in details in ITSM tool till closure.
- Users made aware of the incident status through regular updates and follow-ups.
- Clients updated on the status of incidents through regular incident analysis report.
- A team of well trained, ITIL certified, skilled resource armed with the technical know- how to assist the distributors in resolving issues.
- Maintains knowledge management database to improve the efficiency of the support.
- Ensuring effective support of in scope services as a result of maintaining consistent service levels.